Video Work Instructions are capturing tribal knowledge- forever
by Desiree Schnoor
Sometimes in a manufacturing plant there is an expert who gives face-to-face instruction to a new employee, teaching them how to complete a task, using their best practices. We call this the passing of tribal knowledge. While this one-on-one method of teaching and learning is effective, it’s not always efficient.
And at times, it might not even be possible. Michael Secord, the General Manager of Heroux Devtek, Aerostructure Division- Magtron, is worried about his welder retiring. “How do we capture all the tribal knowledge that Phil has in his head, to effectively pass onto the next welder? We think with the video instructions we can do just that; we can document how to weld without having to hire a new, specialized welder.”
One of the most powerful sercices that Virtual QE ioffers is recording a first-person perspective of that tribal knowledge. Their Video Work Instructions can be viewed by an unlimited number of workers, an unlimited amount of times, maintaining the learning benefits every time. The viewer can complete the mechanics of the task, from start to finish, even if they never have before. Now, managers like Michael never have to worry about losing an employee again.
Desiree Schnoor holds a bachelor's degree in psychology and master's in public health. Her interests lie broadly in health and well being. She spends the majority of her efforts and love on caring for her husband and four children. She has used her communication skills in health education and promotion for a large wellness corporation, as well as starting a women's mentoring program. She is utilizing her skill set at Virtual QE by conveying the "quality of life" aspects of quality engineering.